Returns and Exchanges
In store & Online return policy: Items can be returned that are unworn and unwashed for a full refund up to 7 days from original purchase date. From 7-14 days we can only offer an exchange or store credit back on a gift card. After 14 days we cannot return, exchange, or offer store credit for an item.
Holiday Return Policy: Goes into effect 11/17/24-1/8/25 *Same Rules apply for personal purchases* If an item is bought as a *gift* the receiver can come in for an exchange or store credit until 1/8/25. After that date we cannot offer an exchange or store credit. Refunds cannot be given for gift returns only exchanges can be offered.
Any claims for damaged/defective items must be submitted within 2 business days after the product is received. For packages lost in transit, all claims must be submitted no more than 2 business days after the estimated delivery date.
SHIPPING Returns: Before you ship an item for return, please email us at seahorselaneboutique@gmail.com with “Item Return Request” in the subject line & we will send you a return label if the item(s) meet the criteria for a return above. Once we receive the returned item(s), your return will be processed and the charges will be credited to you. Shipping costs are non-refundable. Once you receive confirmation via email from us that we will accept the return please put the item back in the mail to us within 2 days so we can keep an eye out for the package. Please refer to "How to return/exchange your order" below for more info.
IN-STORE: You are welcome to drop by the store anytime during normal business hours to process a return. For in store returns, no email is necessary but you are welcome to reach out to us about your concerns.
Items that cannot be returned or exchanged:
- Items marked as final sale
- All Items in the “Sale” section
- Items that have been worn or washed
- Any undergarments: bras, bralettes, Hanky Panky, sticky bras, pasties, etc are all final sale.
- All deodorant, lotions, bath bombs, soaps, and other bath/body products. All bath/body products are final sale.
- Bathing suits are final sale.
- Free gifts or promotional items with retail value
- Return requests received after 7 days of the original order shipment date
- Shipping charges, except in cases where we have made a shipping error
- Personalized items or custom orders
- Personalized/custom orders are non-refundable. Upon final approval of your personalized/custom order, we cannot accept returns due to any and all errors. By approving your final design and proof, you accept responsibility for the information and layout as shown. If errors are discovered after proof approval, we are required to charge for a remake.
